Privacy Policy

1. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, and password when you create an account
• Pet Information: Details about your pets including name, species, breed, age, weight, and health conditions
• Health Data: Symptoms you report, triage results, and journal entries
• Usage Data: How you interact with our Service

2. How We Use Your Information

We use your information to:

• Provide and improve the Service
• Generate AI-powered health assessments
• Store your pet health records
• Send important service notifications
• Ensure the security of your account

3. Data Storage and Security

Your data is stored securely using industry-standard encryption. Your data is stored securely with:

• Encrypted data at rest and in transit
• Secure authentication with hashed passwords
• Industry-standard security practices

4. Third-Party Services

We use the following third-party services:

• OpenAI: To power our AI symptom assessment (symptom data is sent to OpenAI for processing)
• Neon PostgreSQL: For data storage

5. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and data
• Export your data

6. Data Retention

We retain your data for as long as your account is active. If you delete your account, your data will be permanently removed within 30 days.

7. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@petparent.cc